The Relation Between Personal Adjustment and Psychological Contract for Customer Service Centers in Telecommunications Sector

International Journal of Business Society, Vol. 3, Issue 2
Hager Mohamed Abou El Fadl Mostafa
Psychological contractViolationPsychological contract fulfillmentPersonal adjustmentSocial adjustment
PDFRegular IssueDOI: 10.30566/ijo-bs/2019.2115
3Volume
2Issue

Abstract

This study aims to investigate the correlation between personal adjustment and psychological contract fulfillment. A random sample of customer service centers staff was selected in Telecommunication sector in Egypt. The researcher used the method of self-report to answer the survey and used the descriptive analytical method. The data was collected by surveying customer service employee’s opinions. Findings of the study showed a negative relationship between psychological contract violation and social adjustment for the selected sample. This research will be limited to the staff of the customer service centers of the telecommunications companies operating in the Egyptian market in 2017 as well as to test the relationships specified in the research model.

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Article Information

Article Details
Volume & IssueVol. 3, Iss. 2
Publication DateFeb 8, 2019
Authors
Hager Mohamed Abou El Fadl Mostafa
DOI
10.30566/ijo-bs/2019.2115
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