Interrelationship Among Human, Technical, and Conceptual Skills of Employees in Malaysian Telecommunication Industry

International Journal of Business Society, Vol. 3, Issue 3
Osama Mosli Kurdi
Technical skillsHuman skillsConceptual skillsTelecommunication sectorMalaysia
PDFRegular IssueDOI: 10.30566/ijo-bs/2019.98
3Volume
3Issue

Abstract

This study’s objective to find out the relationship between human, technical, and conceptual skills of employees in the telecommunication industry in Malaysia. The study used a quantitative methodology to provide primary data on the subject. This study applied a questionnaire method and 328 managers and employees working in the telecommunication sector in Malaysia, particularly in the capital city, Kuala Lumpur were the samples of this study. The study results show that human skills influence technical and conceptual skills; also, the technical skills influence conceptual skills. The theoretical based on the discussion for this study is based on Katz (1955) model, which have identified three dimensions of managerial skills that human, technical, and conceptual skills. Companies must provide specific training programs to train their employees in terms of helping them increase their human and technical skills that are needed for particular activities and operations.

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Article Information

Article Details
Volume & IssueVol. 3, Iss. 3
Publication DateApr 2, 2019
Authors
Osama Mosli Kurdi
DOI
10.30566/ijo-bs/2019.98
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Interrelationship Among Human, Technical, and Conceptual Skills of Employees in Malaysian Telecommunication Industry | International Journal of Business Society