Identifying Customer Satisfaction of Islamic Transaction Banking Industry in Oman

International Journal of Business Society, Vol. 2, Issue 1
Tariq Mohammed Zayid KhawarAsbi B. Ali
Service qualityCustomer satisfactionIslamic bankingOman
PDFRegular IssueDOI: 10.30566/ijo-bs/2018.2.2.5
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1Issue

Abstract

This paper investigates the impact of two dimensions of service quality that tangible and responsiveness on the customer satisfaction in Islamic banking industry in Oman. The sample comprises 283 participants from two Islamic banks in Oman. The result of this study finds a significant and positive impact from the dimensions of service quality that tangible and responsiveness on the customer satisfaction in Islamic banking industry in Oman.

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Article Information

Article Details
Volume & IssueVol. 2, Iss. 1
Publication DateMar 1, 2018
Authors
Tariq Mohammed Zayid Khawar
Asbi B. Ali
DOI
10.30566/ijo-bs/2018.2.2.5
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