متطلبات تمكين العاملين وعلاقتها بتحقيق الميزة التنافسية المستدامة: دراسة تطبيقية في جامعة العلوم والتكنولوجيا – اليمن
Regular IssueDOI: 10.30566/ijo-bs/2025.04.144الملخص
المراجع
Pfeffer, J. (1994). Competitive Advantage through People. Harvard Business School Press, Massachusetts.
Bowen, D. E. and Lawler, E. (1995). Empowering Service Employees. Sloan Management Review, 73-83.
Bowen, D. E., & Lawler, E. E. (1992). The empowerment of service workers: what, why, how, and when. Sloan Management Review, 31-40.
Chen, S. C. and G. S. Dhillon (2003). Interpreting Dimensions of Consumer Trust in E-Commerce. Information Technology and Management, 4(2), 303-318.
Griffin, R. W. (1999). Management (6th ed.). Boston: Houghton Mifflin Company.
Pamleila, N., Ntwiga, Maina, Muchara, and Kiriri, P. (2021). The Influence of Employee Empowerment on Competitive Advantage in Hospitals within Nairobi, Kenya. East African Health Research Journal, 5(1), 26–35.
Sunny, K. G., and Neha Yajurvedi (2022). Enhancing The Efficacy of Organisational Competitive Advantage Through Employee Empowerment. Journal of Positive School Psychology, 6(3), 545-565.
Zegalt, D. (2014). Understanding the impact of employee empowerment on customer-oriented behavior. Journal of Business Studies Quarterly, 6(1).