Applying the E-Government Services in Saudi Arabia: A Theoretical Viewpoint

International Journal of Business Society, Vol. 4, Issue 9
Dr. Jaithen Alharbi
E-governmentinformation communicationE-servicesSaudi Arabia
PDFRegular IssueDOI: 10.30566/ijo-bs/2020.37
4Volume
9Issue

Abstract

Electronic government (E-government) diffusion and implementation is a global topic that concerns many developed and developing countries worldwide. However, international efforts to provide e-services to different stakeholders (citizens) differ from one country to another regarding readiness, challenges, implementations, and diffusions. These differences are due to technological, political, cultural, economic, and social differences. Several studies on e-government have focused on the technological, economic, and political aspects of implementation. In contrast, others have examined factors that influence citizens’ performance of e-government services, such as availability, accessibility, usability, awareness, and trust.This study will focus on the influence of Mediators roles played by third parties in helping diffusion and implementation of e-government. The outcome of this study will create a conceptual model for studying e-government implementation in Saudi Arabia. The theoretical implications of the study are discussed, offering recommendations for future research directions.

References

[1]

Beynon-Davies, P. (2005) Constructing electronic government: the case of the UK Inland Revenue, International Journal of Information Management, 25(1): 3-20.

[2]

Beynon-Davies, P. & Williams, M. D. (2013) Evaluating electronic local government in the UK', Journal of Information Technology, 18(2): 137-49.

[3]

Carter, L. and Belanger, F. (2005) The utilization of e-government services: citizen trust, innovation and acceptance factors'. Information Systems Journal, 15(1): 5-25

[4]

Chadwick, A. & May, C. (2013) Interaction between States and Citizens in the Age of the Internet: e-Government in the United States, Britain, and the European Union. Governance, 16(2): 271-300

[5]

Choudrie, J., Ghinea, G. and Weerakkody, V. (2014) Evaluating Global e-government Sites: A View using Web Diagnostic Tools. Electronic Journal of e-Government

[6]

Evans, D. & Yen, D. C. (2006) E-Government: Evolving relationship of citizens and government, domestic, and international development. Government Information Quarterly, 23(2): 207-235.

[7]

Fang, Z. (2012) E-government in digital era: concept, practice, and development. International Journal of the Computer, the Internet and Management, 10(2):1-22.

[8]

Hamner, M. & Al-Qahtani, F. (2019) Enhancing the case for Electronic Government in developing nations: A people-centric study focused in Saudi Arabia. Government Information Quarterly, 26(1):137-143.

[9]

Janssen, M., & Klievink, B. (2019). The role of intermediaries in the multi-channel services delivery strategies. International Journal Of Electronic Government Research, 5(3): 36-46.

[10]

Lee, S. M., Tan, X. & Trimi, S. (2015) Current practices of leading e-government countries. Communications of the ACM, 48(10): 99-104.

[11]

Mosse, B. & Whitley, E. A. (2018) Critically classifying: UK e-government website benchmarking and the recasting of the citizen as customer. Information Systems Journal, 19(2): 149-173.

[12]

Phang, C. W., Sutanto, J., Kankanhalli, A., Li, Y., Tan, B. C. Y. & Teo, H. H. (2016) Senior citizens' acceptance of information systems: A study in the context of e-government services. Engineering Management, IEEE Transactions on, 53(4): 555-569.

[13]

Pilling, D. & Boeltzig, H. (2017) Moving toward e-government: effective strategies for increasing access and use of the internet among non-internet users in the US and UK. ACM International Conference Proceeding Series, 228: 35-46.

[14]

Sang, S. & Lee J-D. (2009) A Conceptual Model of e-government Acceptance in Public Sector. Third International Conference on Digital Society, 71-76.

[15]

Saunders, M. Lewis, P. and Adrian, T. (2009) Research Methods for Business Students. 5th edn. Financial Times/Prentice Hall, New Jersey.

[16]

Teo, T. S.H., Srivastava, S-C., Jiang, L. (2018), 'Trust and Electronic Government Success: An Empirical Study'. Journal of Management Information Systems, 25(3): 99–131.

[17]

Toyama, K., Kiri, K., Menon, D., Pal, J., Sethi, S. & Srinivasan, J. (2015) PC kiosk trends in rural India. Policy Options and Models for Bridging Digital Divides, at Tampere, Finland.

[18]

Wang, Y. S. & Shih, Y. W. (2009) Why do people use information kiosks? A validation of the Unified Theory of Acceptance and Use of Technology. Government Information Quarterly, 26(1):158-165.

[19]

Welch, E. W., Hinnant, C. C. & Moon, M. J. (2015) Linking citizen satisfaction with e- government and trust in government. Journal of Public Administration Research and Theory, 15: 371.

[20]

Yin, R. (2015) Case study research: Design and methods, (4th Edition). London: Sage Publication

Article Information

Article Details
Volume & IssueVol. 4, Iss. 9
Publication DateOct 24, 2020
Authors
Dr. Jaithen Alharbi
DOI
10.30566/ijo-bs/2020.37
PDF Download