September 2020

 
September 2020

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MANAGERIAL COGNITION: A REVIEW AND RECONCEPTUALISATION

Dhia Ali Noman; Mas Bambang Baroto, Najla Ayesh, Mohammed Abdulellah Yousuf Saeed

Abstract: The managerial cognition construct has been used in strategic management literature to illustrate various organisational phenomena related to organisational capabilities building and strategic outcomes.This article reviews the relevant literature to determine key dimensions of this construct and offer a reconceptualisation of managerial cognition. Based on the dynamic theory and managerial cognition perspective, this article distinguishes between cognition of environment and cognition of resources as two subsets of managerial cognition. This article then advances that cognition of the environment and cognition of resources can differentially and complementarily influence the creation of capabilities of an organisation and its competitive advantage.
[ FULL TEXT PDF 1-12 ] DOI: 10.30566/ijo-bs/2020.36


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IMPACT OF CUSTOMER KNOWLEDGE MANAGEMENT ON CUSTOMER LOYALTY IN SHANGHAI HOSPITALITY INDUSTRY
Abdullah Qasem Abdullah Al-Hamzi; Liu Ke Xin

Abstract: 
Purpose: This paper explores the impact of customer knowledge management dimensions (knowledge from the customer perspective, knowledge about the customer, and knowledge for the customer) on customer loyalty in the Shanghai hospitality industry. Design/ Method/ Approach: This study follows the quantitative approach, which relies on collecting numerical data; within this approach, two types of data treated, and the primary and secondary data. This study relies on collecting primary data. It is a non-experimental design, cross-sectional and correlational research. The independent variables are not manipulated, cross-sectional, because data will be collected at a single moment and correlational. It aims to determine the relationship among the model construct that customer knowledge management and customer loyalty. Findings: The findings of the study indicated that the regression test showed that all variables (knowledge from the customer perspective, knowledge about the customer, and knowledge for the customer) have significant values less than 0.05 (0.003, 0.001, and 0.000, respectively), which means that these three variables influence the customer loyalty in the regression model.
FULL TEXT PDF 1-10 ] DOI: 10.30566/ijo-bs/2020.35

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IMPACT OF SUKUK ISSUANCE ON BAHRAIN ECONOMIC GROWTH
Abdelkhleg M. M. Elkormagi; Hazianti Binti Abdul Halim, Rusliza Binti Yahaya

Abstract: 
This study aims to investigate the impact of Sukuk issuances on the economic growth in Bahrain. The time series of the data over the period 1996-2016 is used. The retrieved data is tested using a linear regression model. The finding showed a significant and negative impact of Sukuk issuances on the economic growth over the tested period. This is attributed to the leaking of the money supply to be invested into long-term financial instruments represented by Sukuk, which lower the investment opportunity, specifically most of these issuances in property sectors with lower money cycle within the economy.
FULL TEXT PDF 1-6 ] DOI: 10.30566/ijo-bs/2020.34


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IMPACT OF DYNAMIC MARKETING CAPABILITIES ON CUSTOMER LOYALTY IN SHANGHAI HOSPITALITY INDUSTRY
Abdullah Qasem Abdullah Al-Hamzi; Mamoon Ali Yaqoob Ismail

Abstract: 
The purpose of this paper is to explore the impact of dynamic marketing capabilities dimensions (market sensing capability and market learning capability) on customer loyalty in the Shanghai hospitality industry. In this study, data were collected via a self-administered survey using a stratified random sampling method. The sampling frame is 262 employees and managers working in the hospitality industry in Shanghai. The results of the study showed that market sensing capability has a significant and positive influence on customer loyalty. Similarly, market learning capability has a significant positive impact on customer loyalty.
[ FULL TEXT PDF 1-9 ] DOI: 10.30566/ijo-bs/2020.33

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