Conceptual Research on Mobile Government Service Quality and its Impact on Jordanian Citizen Satisfaction

Dr. Ahmad Salih Mheidi Alnaser; Dr. Imad Almuala, Dr. Motteh S. Alshibly


The current research paper aims to identify the major dimensions of m-government adoption and its impact on citizen satisfaction. This paper will help in understanding the key issues surrounding mobile applications that may assist in the successful operation of m-government. A review of the literature covering these mobile government factors will be presented in the research. The article is conceptual in nature and provides a conceptual framework relating to the successful implementation of mobile government.

FULL TEXT PDF 1-7] DOI: 10.30566/ijo-bs/2018.2.2.3

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