The Mediating Effect of Employee Job Satisfaction on Banking Performance Between Public and Private Bank in Developing Countries: Evidence From Bangladesh

Md Abu Rashel; Md Tohidul Islam; Na Sang Gyun

Abstract: The present study is designed with a clear view to find out the satisfaction level of employees of Public and Private Banks and the relationship of banking performance with employee’s job satisfaction. It also investigates the mediating effect of job satisfaction and banking performance. Survey methods have been applied to conduct this research work. The respondent of this study consists of bank employee from two public and private banks in the respective field. Using random sampling data have been collected from the respective bank and analysed by descriptive statistics, Mann-Whitney U test, Wilcoxon Signed Ranks Test Correlation and regression analysis with the help of SPSS software. In this study it is found that there is a significant relationship among job satisfaction and their factors. Even there is strong and positive relationship between banking performance and job satisfaction. Moreover the results show that the private bank employees are more satisfied than the public bank and private bank performance comparatively better than the public bank. Pleasure of employees with their job is deliberated one of the fundamental aspects for the achievement of the banking sector. So the employees’ satisfaction is most crucial factors to make better performance in the banking sectors. Suitable steps are needed to satisfy the employees to make positive outcomes from the banking industry.

[ FULL TEXT PDF 1-13 ] DOI: 10.30566/ijo-bs/2020.121

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