The Relation Between Personal Adjustment and Psychological Contract for Customer Service Centers in Telecommunications Sector

Hager Mohamed Abou El Fadl Mostafa

Abstract: This study aims to investigate the correlation between personal adjustment and psychological contract fulfillment. A random sample of customer service centers staff was selected in Telecommunication sector in Egypt. The researcher used the method of self-report to answer the survey and used the descriptive analytical method. The data was collected by surveying customer service employee’s opinions. Findings of the study showed a negative relationship between psychological contract violation and social adjustment for the selected sample. This research will be limited to the staff of the customer service centers of the telecommunications companies operating in the Egyptian market in 2017 as well as to test the relationships specified in the research model.

FULL TEXT PDF 1-7 ] DOI: 10.30566/ijo-bs/2019.2115

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