Tariq Mohammed Zayid Khawar, Asbi B. Ali
This paper investigates the impact of two dimensions of service quality that tangible and responsiveness on the customer satisfaction in Islamic banking industry in Oman. The sample comprises 283 participants from two Islamic banks in Oman. The result of this study finds a significant and positive impact from the dimensions of service quality that tangible and responsiveness on the customer satisfaction in Islamic banking industry in Oman.
[ FULL TEXT PDF 1-6] DOI: 10.30566/ijo-bs/2018.2.2.5
