Interrelationship Among Human, Technical, and Conceptual Skills of Employees in Malaysian Telecommunication Industry

Osama Mosli Kurdi

Abstract: This study’s objective to find out the relationship between human, technical, and conceptual skills of employees in the telecommunication industry in Malaysia. The study used a quantitative methodology to provide primary data on the subject. This study applied a questionnaire method and 328 managers and employees working in the telecommunication sector in Malaysia, particularly in the capital city, Kuala Lumpur were the samples of this study. The study results show that human skills influence technical and conceptual skills; also, the technical skills influence conceptual skills. The theoretical based on the discussion for this study is based on Katz (1955) model, which have identified three dimensions of managerial skills that human, technical, and conceptual skills. Companies must provide specific training programs to train their employees in terms of helping them increase their human and technical skills that are needed for particular activities and operations.

FULL TEXT PDF 1-6 ] DOI: 10.30566/ijo-bs/2019.98

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